I haven't received an order confirmation email. What should I do?
When you submit an order with us we will send you an order confirmation email and an invoice email. If you have not received either of these it may be for a number of reasons, some common reasons are:
- Afterpay Orders: You have closed down the Afterpay window before it redirected you back to the Survival website
- PayPal Orders: There has been a connection issue between our website and PayPal and PayPal hasn't communicated to our website that the payment was successful
- The emails have gone into your spam/junk folder
If for any reason you think your order was placed but have not received confirmation, please don't hesitate to call us on 0414 816 496 or email [email protected] so we can check and confirm the order for you.