Who do we ship with?
On nearly all instances, we will be able to ship your kit/s with Australia Post Express Courier International service.
Sometimes, this service is not available for certain countries, such as Mongolia. If we cannot use the Express Courier International Service, then we will use Australia Post Air Mail Parcel service. This is slower than the Express Courier Service, but it will be the only way to ship the item to you if you are outside of the Express Courier Network. Again, this will only occur in very few instances.
How long will it take to process my order?
We normally take 1-2 business days to process your order. We often will send your kit within 1 business day, however from time to time we need longer which is why we have stated a 2 day turnaround. Don’t be shocked if your kit has been processed and shipped within a few hours of being purchased.
Once dispatched, how long will it take to deliver my order?
EXPRESS COURIER INTERNATIONAL SERVICE
It is likely your order will be shipped with this service. There is a 2-6 business day turn around from the time your kit leaves our warehouse to when it is expected to arrive at your door. However, sometimes delays are caused within customs. If this occurs, your item may be delayed slightly longer than the above stated delivery window.
AIR MAIL PARCELS
If we ship your order with this method as it is the only way to ship into your country, then the typical delivery window is 4-10 business days from the time your kit leaves our warehouse to when it is expected to arrive at your door. However, sometimes delays are caused within customs. If this occurs, your item may be delayed slightly longer than the above stated delivery window.
Sometimes unexpected issues arise within the delivery process and these are commonly as a result of either:
- Customs/Border control in your country, or
- The shipping service used without your country for when your kit has cleared customs
If one of these issues arises, then there is a possibility that your kit will be slightly delayed.
How do I know where my kit is?
You will receive an automatic tracking notification email from Australia Post (the postal carrier carrying your item to you) that contains your unique tracking number. The email will also provide instructions on how to track kit. If you cannot find this email, then check your SPAM/JUNK folder. If you cannot find it anywhere or did not receive an email from us confirming your order, then it is likely you entered the incorrect email address when placing your order. If this is the case, then contact us and we will help you out.
If you have received our tracking number and still are unsure where to go to find the status of your kit, then click here to track your item.
It’s been longer than the stated delivery window for my item, what should I do next?
Using your tracking number that we sent you, track your delivery to find out exactly where it is. Sometimes the kit will be
- waiting at your local post office and they have simply failed to leave a “sorry we missed you card.”
- still be waiting to clear customs
If this is the case, keep checking back every 24 hours to make sure you know when it is on it’s way to you.
I cannot see any updates or my tracking number does not appear to be working?
Sometimes there is a delay in the updating of the tracking system. If this occurs, check back a few hours later. If you cannot find anything or have an error message come up, then you may be entering the incorrect tracking number.
How much is shipping?
Shipping is free world wide
What happens if I am looking at purchasing in bulk quantity of more than 10 boxes?
If you are looking at purchasing more than 10 boxes of our products, then please contact us to let us know which product you are interested in and what volume you wish to purchase. We may be able to negotiate a better price depending on the volume of your purchase.
Our customers are constantly amazed about how good our products are. We regularly receive feedback that they were “shocked” about how good their kit. We know it is difficult to make a purchase based purely on a description and a photograph, particularly if you’ve never physically seen or picked up our kits before.
Well, we are so confident that you’ll love our kits as much as we do, that we offer a 30 day money back guarantee when you ship the goods back to us (at your expense). To initiate a returns policy, simply contact us. Our team will help answer any queries or concerns and provide details on how to complete the return.